Help & Support ​

CaseFusion is maintained by Ona Insights on a best-effort basis, with no support commitment for third-party use.

Troubleshooting Steps ​

If you're experiencing issues or think you have found a problem in CaseFusion, follow these steps before reporting a bug:

1. Ensure your server and database meet the minimum requirements.
2. Ensure you’re on the latest version of CaseFusion.
3. Stop CTRL+C and restart the server npx directus start.
4. Run the database migration script: directus database migrate:latest
   Note: backup your database first.
5. Disable any data-caching within your project.
6. Test any app issues with both browser extensions and caching disabled (i.e. Incognito Mode).
7. Confirm the issue is not related to your own custom code.
8. Check for existing issues that match your problem.

Reporting Bugs ​

Open an issue on GitHub with the steps to reproduce the problem. Pull requests are welcome; see the contributing guide.

Report security issues privately, never in a public issue: see the security policy.

Upstream Directus ​

CaseFusion is a fork of Directus 10.6.4. The Directus community and Monospace, Inc.'s commercial support cover Directus, not CaseFusion, and newer Directus releases differ from this codebase.

Frequently Asked Questions ​

Does CaseFusion support Mongo/NoSQL? ​

No. CaseFusion is built specifically for wrapping relational databases.